Refund policy
At Lunalily Boutique we want you to be 100% satisfied with your purchase so we recommend getting in touch with our team via email info@lunalilyboutique.com for assistance before making a purchase if you are unsure of your size or displayed colour.
RETURNS POLICY
We will gladly accept a return of full price, unworn, unwashed, unmarked, unaltered, and undamaged merchandise for a store credit only.
Exchanges & Refunds
- We do allow exchanges. You will be provided with a store credit to place your exchange order.
- All returning items will be provided with a store credit only.
- No refunds on incorrect sizing/change of mind/delivery delays. You will be issued with a store credit to re-order another item on our website.
What Can Be Returned?
- All full-priced items can be returned; excluding final sale items.
What Cannot Be Returned?
- For hygiene reasons; earrings, dresses with built in bodysuits & under-garments/intimates.
- Final sale items.
- Custom designed garments.
Return Process & Conditions
- All eligible items must initiate return within 14 days of receipt.
- The customer is responsible for all return-shipping costs.
- Items must be unworn and unwashed.
- Items must be free of any stains/markings e.g. Fake tan/Make-up.
- Items must have all tags, including any original hangtags attached.
- Final sale items such as, earrings, bodysuits & under-garments/intimates cannot be returned.
- Gift cards are non-returnable and non-refundable.
Final Sale Items
- Any sale or promotional items that are sold are non-refundable and non-exchangeable.
Store Credit
- Store Credit can only be used online at our website, www.lunalilyboutique.com.
- Store Credit cannot be transferred to another person or account.
- Store Credit may not be purchased and is only provided when previously purchased items have been returned and you have been issued "Store Credit" as a refund method.
- Any purchase amounts that exceed the value of the Store Credit will require an additional method of payment for the remaining balance due.
- Store credit expires within 12 months of issue.
- Store credit is provided in Canadian Dollars
- All issued store credits will incur a shipping fee. If free shipping was provided on the original order, it cannot be provided again for your second order regarding any return reason.
Colour
The colours of dresses displayed on our website may vary from monitor to monitor and the actual product you receive may or may not represent the colours you see on our website.
External factors such as lighting/flash photography may also affect the true colour of some dresses, hence why we strive to accurately identify the colour of the garment within the product title or product page. If still unsure, please be in touch with our customer care team.
- The Lunalily Team xo